Contact RIDO
Questions, support requests, and account deletion requests for the RIDO app
Delete your RIDO account
You can ask RIDO Association, the developer of the RIDO app, to delete your RIDO account and the personal data linked to it. To request deletion, follow these steps:
- Send an email to info@rido.app from the email address you use to sign in to RIDO.
- Use the subject line Delete my RIDO account.
- If you sign in with Apple or Google and don't know your account email, include your RIDO username so we can find your account.
We confirm the request by email and complete it within one month.
What we delete
- Your account and profile: email address, username, and avatar.
- Activity data synced to RIDO, such as rides imported from Strava or health apps.
- In-app progress: balances, gear, bikes, and rewards.
What we keep
We keep only the records that law requires us to retain, such as purchase and payment records, for the period the law sets. Store purchases remain on file with Apple and Google under their own policies.
Transactions recorded on a public blockchain are permanent, and RIDO can't delete them.
Contact us
For any other question about RIDO, email info@rido.app. We reply within two business days.